A clear route for concerns.
Use this route for a concern about the Care website, privacy, service coordination or your interaction with Diagnex. Clinical concerns should be routed to the appropriate professional owner rather than treated as ordinary customer-service decisions.
1. Raise a concern
Email care@diagnexhealth.com with a concise description of what happened, the date if relevant, the contact details needed for a response and any booking or enquiry reference you already have. Please avoid attaching unnecessary clinical records.
2. Clinical concerns
If the concern relates to a clinical decision, treatment, prescription or professional care issue, it should be escalated to the relevant qualified clinical or professional owner. The Care Manager or ordinary website team should not substitute its judgement for the treating professional.
3. Privacy concerns
For a question about information submitted through this website, identify the request as a privacy matter and provide only the information needed to locate the relevant enquiry. See the Privacy Policy.
4. Billing and payment concerns
If a concern relates to a Diagnex invoice or payment handled through another Diagnex system, include the invoice or transaction reference but never send CVV, PIN or OTP. The concern may be routed to the appropriate billing or finance workflow.
5. Emergencies
Use the appropriate local emergency service or nearest suitable medical facility for an emergency.
6. Contact
Diagnex Grievance Desk
Carehorizon Health Private Limited
care@diagnexhealth.com
+91 62920 41333