Questions patients and families often ask.
Clear answers about availability, Care Managers, treating doctors, Home Hemodialysis, records and how to start an enquiry.
For patient-specific medical questions, speak with the relevant treating professional.
How do I know which service I need?
Start with the situation rather than the service name. Diagnex can explain the most relevant care pathway and what needs to be confirmed before anything is arranged.
Is every service available in every city?
No. Diagnex currently operates across Mumbai, Navi Mumbai, Kolkata and Howrah, but exact availability varies by locality, care need, workforce, equipment and timing.
What does a Care Manager do?
Diagnex Care Managers are qualified ANM/GNM nursing professionals who observe within competence, coordinate, document and communicate. They do not diagnose, prescribe, alter medication or replace the treating doctor.
Does Diagnex replace my treating doctor?
No. Clinical authority remains with appropriately qualified treating professionals. Diagnex coordinates operational next steps around authorised care direction.
Can Home Hemodialysis be booked directly online?
No. Clinical suitability and prescription remain with the treating nephrologist. Diagnex reviews home feasibility and coordinates delivery only after the relevant requirements are confirmed.
Can I upload my medical reports through this website?
No. Ordinary website forms are intentionally limited to basic contact, city and broad care-need information. If protected clinical information is required, Diagnex will provide an appropriate workflow.
Is this an emergency-response service?
No. Do not use this website for emergencies. Contact the appropriate local emergency service or nearest suitable medical facility.
Need help deciding the next step?
Start with the situation. Diagnex will help route the enquiry to the relevant care pathway and confirm local availability.