Patient journey

From first enquiry
to continuing care.

A coordinated process separates guidance, clinical assessment, planning, delivery and follow-through.

Service suitability and availability are confirmed after assessment. Emergency services are not provided through this website.

Diagnex clinical care
Care coordinated across conditions, settings and stages of the patient journey.
1

Tell us what is needed

Call, request a callback or use the care finder.

2

Care coordination

A coordinator explains the relevant options.

3

Clinical assessment

An authorised clinician assesses suitability where required.

4

Plan and schedule

Scope, setting, team, equipment and schedule are confirmed.

5

Deliver and follow through

Records, reports and escalation are coordinated.

What happens after an enquiry?

Diagnex first determines whether the requested service is available in the relevant location and whether it requires clinical assessment, a prescription or additional documentation.

Availability is confirmed before commitment

Service availability depends on location, clinical capacity, workforce, equipment and timing.

Clinical boundaries remain clear

Diagnex does not use the website to diagnose, prescribe or confirm suitability for advanced care.