Frequently asked questions

Questions patients and families often ask.

Service availability, assessment, clinical responsibility, scheduling and records.

Service suitability and availability are confirmed after assessment. Emergency services are not provided through this website.

Diagnex clinical care
Care coordinated across conditions, settings and stages of the patient journey.
How do I know which service I need?

Begin with the situation. A care coordinator will explain the relevant pathway. The website does not diagnose or prescribe.

Is every service available in every city?

No. Availability depends on location, workforce, equipment, clinical capacity and timing.

Does Diagnex replace my treating doctor?

No. Where a treating physician or specialist is involved, Diagnex coordinates delivery against authorised instructions and prescriptions.

Can I arrange haemodialysis directly?

Clinical suitability, modality and prescription remain with the treating nephrologist. Diagnex assesses feasibility and coordinates delivery.

How are records handled?

Service records are maintained for authorised clinical, operational and quality purposes in accordance with applicable policy and consent.